Enforcement Agent (Bailiff Training), Taking Control of Goods Level 3

Tel: 0121 769 0509, admin@iestraining.co.uk

Bailiff Training on doorstep Course Tile:     Taking Control of goods Level 3
 Course Ref:      IES 667788-4
Course Cost:     £749.00
         Length:     Four Days


This level 3 OFQUAL accredited course has been developed for anyone that would like a career as an Enforcement Agent (EA).With this course we also assist the learner with the administration for their enforcement agent (EA) court certification process. IES Training has developed this corse in conjunction with The Open College Network West Midlnds . This course has been developed to help increase the quality and improve the standards and consistency within the industry.

Our level 3 course allows anyone from a new to starter or an Enforcement Agent already cerificated with a Level 2 certificate to increase their knowledge in the areas of Conflict Management Workshop, Dealing with vulnerable debtors, Safe Guarding of Vulnerables, Customer service within the National Standards, The origin of debts, fines & Penalties and the correct use of the prescribed form.

The course is run over four days and will provide existing and new Enforcement Agents with the skills to better understand the law.

Successful course attendees will learn the knowledge to be able to pass the exam which will meet the requirement set down by law to become a Certificated Enforcement Agent.

This course involves pre-reading to gain prior learning before attending the classroom-based part of the course. There are reading materials for revision based learning hours.

We are often able to provide some practical training shadowing an existing experienced Certificated Enforcement Agent, at an extra cost. Please speak to your course tutor after the course.


Course Content

Day One


  • Induction
  • Role of The Enforcement Agent
  • Fines Penalties & Debts
  • Law for Enforcement Agents
  • Taking Control of Goods
Day Two


  • Removal and Sale of  Goods
  • Prescribed Forms (Overview)
  • Data Protection & GDPR
  • Equalities Act
  • Health & Safety at work Act
  • Customer Care from National Standards
  • Safe Guarding
Day Three


  • Prescribed Forms (Correct Use & Completion)
  • Prescribed Forms Exam  (1.5 Hours)
  • Vulnerability & Mental Health
Day Four


  • Conflict Management
  • The Effects of Insolvency
  • How to become an Enforcement Agent
  • Exam (2 hours)

The course covers six learning outcomes:

  • Understand the role of enforcement agents within the enforcement profession
    Including structure, functions of the role, terminology used, liaising with the other services including the Police, how and what fees are charged, and handling payments.
  • Understand the law relevant to enforcement agents
    Including understanding the powers and duties placed by Tribunals, Courts and Enforcement Act 2007, the Data Protection Act, Human Rights Act, the statutes that govern using Enforcement Agents including Magistrates Court Act, Traffic Management Act.
  • Understand the practice of taking control of goods
    How to take goods into control, exempt goods, rights of entry and re entry, third party ownership and disputes, documentation that needs to be used.
  • Understand the practice of removal and sale of goods
    Process for removal of controlled goods, documentation to be completed for this process, methods of sale, implications of sale for all concerned.
  • Understand relevant aspects of customer care
    How to give good customer care, requirements of the National Standards, recognising and dealing with vulnerable people, dealing with complaints, times and hours of visits.
  • Understand how to manage conflict situations
    How to recognise conflict, how to diffuse conflict situations and how to reduce risks with conflict.

The course also covers:

  • Certificate application process
  • Obtaining a Disclosure & Barring Service check
  • Obtaining a County Court Judgment certificate
  • Preparing copies of forms you intend to use
  • How to obtain an Enforcement Agents Bond
  • Where to get work

What is the difference between the Two Day & Four Day Course?

The Four day course is designed for Trainees & New Starters who do not hold a Level 2 Taking Control of Goods and provides them with basic and advanced learning modules..

The Two day course is aimed Enforcement Agent’s who have already attained a level 2 Taking Control of Goods giving them advanced skills for the Enforcement Industry.

I already hold a level 2 Taking Control of Goods can i qualify for contributing units towards my level 3?

Yes you can you will need to supply a copy of your level 2 certificate (The certificate must be issued by a recognised Awarding Body to qualify)

What is the total cost to become a Certificated Enforcement Agent?

This consists of:

Item£ cost
4 Day Training Course749.00
County Court application fee308.00
Disclosure & Barring Service disclosure fee25.00
County Court Judgment search fee16.00
Certificated Enforcement Agent bond250.00

Costs shown are an estimate and inclusive of vat where applicable. They do not include cost of travelling and accommodation when required for the training course and the exam.

There are also on-going costs for the renewing of your certificate and bond.

Training Events

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