Training by Experts

At IES Training we take a proactive approach to training. Supporting an enhanced culture for learning ensures that challenges are embraced and staff knowledge and skills are continuously enhanced to improve their capacity and capability to carry out their duties professionally.

Approved educational assessment centre

IES Training Ltd is an approved educational assessment centre for awards on the Regulated Qualifications Framework (RQF). These qualifications are accredited by the Open College Network & the Security Training Authority.

IES Training has been at the forefront of educational excellence and Enforcement Agent development for those involved in debt recovery and Enforcement for over 15 years.


Qualifications offered

Our regulated qualifications include:

  • Level 2 in Taking Control of Goods
  • Level 3 in Taking Control of Goods
  • Level 2 Eviction & Intervention
  • Level 2 Process Serving


In addition, we deliver ‘Quality Mark’ workshops for:

  • Vulnerability and Mental Health Awareness
  • Understanding Conflict Management
  • Debt Recovery & Management Workshop

We provide training to third parties

  • Local authorities
  • Insolvency practitioners
  • HM Courts & Tribunals Service
  • Law firms
  • Enforcement agencies
  • Security Companies
  • Finance houses
  • Auctioneers
  • Money advice groups

To find out more

You can find out more about our training by contacting the team send us as email.

About Our Trainers

A Coates Bailiff Trainer


Andy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff and an investigator and also as a manager and director. He has considerable experience of enforcement and investigation work.
Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British Investigators (ABI). He has the mix of both operational and managerial experience and skills.
In his career his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).
Andy’s Bailiff experience includes every debt type from Commercial Rent and Arrest to High Court Writs.
Andy is a former council member of the Civil Enforcement Association (CIVEA), and a former Governing Council member of the Association of British Investigators (ABI). He is former President and one of the founding members of Certificated Enforcement Agents Association (CEAA).

Bailiff Training Trainer 2

Karl Smith MIoD MCEAA

Karl Smith has over 20 years experience in the Enforcement industry in the private sector and the local authority sector.
Karl gained an in depth knowledge of enforcement practices when working in the local authority sector, and gained board level experience within the private sector developing and implementing enforcement departments collecting all types of debt.
In his varied career his previous positions include Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.
Karl is a Member of the Institute of Directors, and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA). He is one of the founding members of the Certificated Enforcement Agents Association (CEAA),
His wide experience was put to good use when he served on a committee working in conjunction with the Ministry of Justice developing standards for enforcement officers, and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.

Bailiff Training Trainer


Daren Shaw is a highly experienced Civil Enforcement Agent with over 15 years’ experience. Daren started his career within Debt & Insolvency, managing teams across the Midlands and has considerable experience within the Magistrates Courts, High Court, Commercial Rent Arrears Recovery, Council Tax, Non-Domestic Rates, Lighthouse Duties, HMRC and the Child Maintenance Enforcement Commission.
As a Director of a Civil Enforcement company. Daren prides himself on providing high quality training to ensure that his skill set is transferred to a new generation of Enforcement Agents; allowing them to excel within the Industry.
Daren sits on the Executive Committee and is also the General Secretary of the Certificated Enforcement Agents Association (CEAA), Member of the Institute of Conflict Management and can often be found rendering help and advice to Enforcement Agents across England and Wales via the forums and sites he administers alongside Andy Coates.

Training Events

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Join The Certificated Enforcement Agents Association CEAA
“If you are self-employed, a sole trader, an employee of an Enforcement Agency or Local Authority the Association is here to support you.”

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Registered Office 20-22 Wenlock Road, London N7GU,  Registered in England & Wales, Company number 11025452.

Inhouse Enforcement Solutions, IES Training, IES Recruitment are trading style's of IES Training Ltd.
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