Training by Experts

IES Training provides a range of training for the Certificated Enforcement Agent and the Certificated Bailiff.

  • Certificated Enforcement Agent / Bailiff
  • Enforcement Agent CPD Training
  • Enforcement Agent Academy
  • Conflict Management Training
  • Eviction Management Training
  • Process Serving and Tracing
  • Bespoke inhouse courses

About Our Trainers

A Coates Bailiff Trainer

Andy Coates M.A.B.I FCEAA MCICM

Andy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff and an investigator and also as a manager and director. He has considerable experience of enforcement and investigation work.
Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British Investigators (ABI). He has the mix of both operational and managerial experience and skills.
In his career his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).
Andy’s Bailiff experience includes every debt type from Commercial Rent and Arrest to High Court Writs.
Andy is a former council member of the Civil Enforcement Association (CIVEA), and a former Governing Council member of the Association of British Investigators (ABI). He is Currently  President and one of the founding members of Certificated Enforcement Agents Association (CEAA).

Bailiff Training Trainer 2

Karl Smith MIoD MCEAA

Karl Smith has over 20 years experience in the Enforcement industry in the private sector and the local authority sector.
Karl gained an in depth knowledge of enforcement practices when working in the local authority sector, and gained board level experience within the private sector developing and implementing enforcement departments collecting all types of debt.
In his varied career his previous positions include Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.
Karl is a Member of the Institute of Directors, and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA). He is one of the founding members of the Certificated Enforcement Agents Association (CEAA),
His wide experience was put to good use when he served on a committee working in conjunction with the Ministry of Justice developing standards for enforcement officers, and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.

Bailiff Training Trainer

Daren Shaw MCICM MCEAA MICM MACP

Daren Shaw is a highly experienced Civil Enforcement Agent with over 10 years’ experience. Daren started his career within Debt & Insolvency, managing teams across the Midlands and has considerable experience within the Magistrates Courts, High Court, Commercial Rent Arrears Recovery, Council Tax, Non-Domestic Rates, Lighthouse Duties, HMRC and the Child Enforcement Commission.
As a Director of a Civil Enforcement company. Daren prides himself on providing high quality training to ensure that his skill set is transferred to a new generation of Enforcement Agents; allowing them to excel within the Industry.
Daren is a member of the Executive Council of the Certificated Enforcement Agents Association (CEAA), Member of the Institute of Conflict Management and can often be found rendering help and advice to Enforcement Agents across England and Wales via the forums and sites he administers alongside Andy Coates.

Training Events

Date/Time Event
General Data Protection Regulation (GDPR) 19/08/2018 - 22/08/2019
9:15 am - 4:00 pm
General Data Protection Regulation (GDPR)
IES Training Online Courses, Online
Managing Health and Safety 19/08/2018 - 22/08/2019
9:15 am - 4:00 pm
Managing Health and Safety
IES Training Online Courses, Online
Risk Assessment 19/08/2018 - 22/08/2019
9:15 am - 4:00 pm
Risk Assessment
IES Training Online Courses, Online
Eviction & Intervention Training Course Midlands 22nd August 2018 22/08/2018
9:15 am - 4:00 pm
Eviction & Intervention Training Course Midlands 22nd August 2018
The Bridge Centre, Birches Head Stoke on Trent
Taking Control of Goods Level 2, Enforcement Agent Academy Croydon 09/18 18/09/2018 - 19/09/2018
9:00 am - 5:00 pm
Taking Control of Goods Level 2, Enforcement Agent Academy Croydon 09/18
london, Croydon
Taking Control of Goods Level 2, Enforcement Agent Academy Darlington 09/18 18/09/2018 - 19/09/2018
9:00 am - 5:00 pm
Taking Control of Goods Level 2, Enforcement Agent Academy Darlington 09/18
NE Regional Office, Darlington, Darlington
Taking Control of Goods Level 2, Enforcement Agent Academy Midlands 09/18 18/09/2018 - 19/09/2018
9:00 am - 5:00 pm
Taking Control of Goods Level 2, Enforcement Agent Academy Midlands 09/18
Stoke on Trent, Stoke on Trent Staffordshire

Join The Certificated Enforcement Agents Association CEAA
“If you are self-employed, a sole trader, an employee of an Enforcement Agency or Local Authority the Association is here to support you.”

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Inhouse Enforcement Solutions, IES Training, IES Recruitment are trading style's of IES Training Ltd Registered in England & Wales.
Company number 11025452.  UKLRP: 10068469,  Registered Office 20-22 Wenlock Road, London N1 7GU

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